Privacy Policy – Auto Axis Pakistan

Effective Date: November 01, 2025

Welcome to Auto Axis. Protecting your privacy and personal data is one of our top priorities. This Privacy Policy explains how we collect, use, share and protect your information when you use our platform — Pakistan’s leading marketplace for auto parts and accessories. By accessing or using the Auto Axis website or mobile services, you agree to the terms here.

1. What Information We Collect

1.1 Personal Information You Provide

When you register an account, place an order, or contact customer service, we may collect:

• Name, email address, mobile phone number, shipping address, billing address.

• Payment information (bank account, transaction ID) in limited form or via secure gateway.

• Account login credentials (username, password) and profile information.

• Order history, wishlist, and preferences.

1.2 Automatically Collected Information

When you use the site or mobile app:

• Device information (type, operating system, browser type).

• IP address, location data (if permitted), cookies and usage data (pages visited, search history, time spent).

• Log-files and analytics data to improve our service.

1.3 Third-Party Information

We may receive information about you from:

• Payment gateways, financial institutions verifying payment.

• Social networks (if you use social login).

• Publicly available sources for fraud prevention or address verification.

2. How We Use Your Information

We use your information for the following key purposes:

• To process and complete your orders, send confirmations, track delivery, enable returns/refunds.

• To improve our platform, provide customized product recommendations, monitor trends, optimise search.

• To communicate with you, including promotional emails (only if you opt-in), service notifications, customer support.

• To enhance security, prevent fraud, verify identities, comply with our obligations under Pakistan’s laws.

• To comply with legal or regulatory obligations, resolve disputes, enforce our policies.

3. Sharing and Disclosure of Your Information

Auto Axis will not sell your personal data. We may share your information in the following scenarios:

• With dealers/sellers when you place an order — e.g., name, address, part required — for processing the order.

• With logistics/fulfilment partners responsible for delivery.

• With payment processors and banks to complete transactions.

• With legal/regulatory authorities when required by the law of Pakistan (for instance under the Prevention of Electronic Crimes Act, 2016 or other applicable legislation).

• With affiliates and service providers who assist us in operations — all subject to confidentiality and restricted use.

We require all third-parties to handle your information securely and only for the permitted purpose.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags and similar technologies to:

• Ensure the functionality of our website.

• Analyse trends and usage, measure the effectiveness of marketing.

• Personalise your shopping experience.

You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our site may not function properly if you disable cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:

• To complete transactions and service your account.

• To comply with our legal obligations, resolve disputes, enforce policies.

• To maintain records for fraud prevention and bookkeeping.

When no longer required, we will securely delete, anonymise or aggregate your data.

6. Security of Your Information

We implement reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Examples include encryption, access controls, secure servers, authentication procedures.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive for high standards, we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you via your account or by contacting us.

• Request correction of inaccurate or incomplete information.

• Request deletion or anonymisation of your personal data (subject to legal obligations).

• Opt out of promotional communications if you no longer wish to receive marketing emails.

Please note that some rights may be limited under applicable Pakistani law or our legitimate business requirements.

8. Cross-Border Data Transfer

Your information may be transferred to, stored or processed in destinations outside Pakistan for certain service functions. When we do so, we ensure appropriate safeguards are in place.
In accordance with Pakistan’s emerging regulatory framework (e.g., draft Personal Data Protection Bill, 2023) we commit to transparency about storage location and data handling.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18 without parental consent.
If you are a parent or guardian and believe your child under 18 has provided personal data to Auto Axis, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this policy from time to time for operational, legal or regulatory reasons. We will post the updated version on our website and indicate the “Effective Date”. Your continued use of the platform after changes means you accept the updated policy.

11. Governing Law & Contact Information

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any dispute arising under or in connection with it shall be subject to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

Contact Us:
Auto Axis
Lahore, Pakistan
Email: support@autoaxis.pk
Phone: +92 331 355 5911